Business transformations cut deep and dramatically affect how an organization operates and adds value. While culture and technology are key to most transformations, this article focuses on the other critical component of a transformation: the business process.
With leaders under pressure to deliver cloud solutions faster, many organizations don’t spend the time to create a cloud strategy that fits their needs.
Are your executive dashboards telling the right story to help you make valuable decisions?
Strategies to create seamless payment interactions, improve student retention, and drive operational efficiencies in higher education.
Develop a system for addressing and diagnosing service errors before the need arises, and gain a window into the customer experience.
Your time is worth more than you think. Are you using it wisely?
Investing in the right tools and technologies will open the door for more customers.
Sometimes you need more than one map to get where you’re going. Use customer journey and process maps together to create the ultimate customer experience.
In this sixth piece of a nine-part series, we look at the next section of the Jabian Engagement Framework: How well-being is a critical component to employee engagement.
Increasing executive engagement is key to bridging the communication gap—and can be done without substantial new initiatives or expenditures.
Technology finds a way to bring opposites together—in this case, operational change management and Agile.
If your organization is indulging in one transformation or change after another without taking the time to think about change management, then the answer is probably “yes.”
A balanced executive dashboard can help ensure you are aligned with the organization’s goals, improve communication, and strengthen performance.
How and why brands must deliberately embed purpose, transparency, and social connections into the employee experience.
Jabian Conversations
Due to the influence of consumer sentiment, it is more important than ever before for a brand to create meaningful and authentic touchpoints.
Check out our archives for more issues of The Jabian Journal.
