Spring 2019
Feature Section
Your Customer [Experience] Is the Star
Creating Products with Customers in Mind
Are You My Customer?
Managing the Paradox
Targeting Customer Experience for Unprecedented Growth
Five CX Lessons from the Five Stripes
By Robert Amberg, Amber Baird, Clay A. Holmes, Victoria Inman, Michael Ojo, Ph.D., Lydia Slotten, and Matt Syrett
What does every company have in common? Customers. What every company doesn’t have in common is a focus on customer experience. Research tells us very clearly that companies that design their products and services with the customer at the heart of the process are more successful than those that do not. In this section, we explore a variety of customer experience best practices and provide recommendations on how to turn your organization into a customer-focused profit center.
Table of Contents / Spring 2019
The Value of Diversity and Inclusion
The true value of Diversity and Inclusion initiatives comes from greater employee engagement and a better chance for financial success.
By Ariel Lomax, Michael Ojo, Ph.D., Laura Rodney, and Cordia Simon
IoT Devices and Security
How can you protect yourself from bad actors using web-connected “Internet of Things” devices against you?
The Cost of Uncertainty
In this fourth piece in a nine-part series, we look at the next section of the Jabian Engagement Framework: How security is essential to employee engagement.
Defining Strategy
Get a broader vision of business strategy to avoid seeing only a portion of the story.
Letter from the Founders
“No business can survive without customers.”
Jabian Conversations
How does one of the world’s most recognized brands continue to innovate and lead its’ industry? We interviewed Lars Minns, Mercedes-Benz head of HR for the U.S., Mexico, and Canada to find out.
Archives
Check out our archives for more issues of The Jabian Journal.
Meet the Contributors
Meet the thought-leaders behind this issue of The Jabian Journal.
A conversation with Mick Larkins, technical director at Hi-Rez Studios.