Award-winning management and leadership publication for executives in businesses and other organizations looking to improve their people, technology, strategy, and operational effectiveness.
The Six Dimensions of Employee Experience That Drive Impact
Fall 2021 Feature
By understanding the six A’s of employee experience, leaders can design an engaging program that yields maximum business impact.
Must reads:
Blurred Lines in an Omnichannel World
The case for thinking of omnichannel as a channel-less customer experience.
A Smooth Road for Your RPA Journey
Building in controls and an emphasis on accountability will pave the way for a smooth and successful RPA journey.
Strategic Maintenance: Is Your Strategy Still Realistic?
Companies must invest in tools and metrics to make sure projects in their strategic plans remain aligned as times change.
Creating Products with Customers in Mind
The most effective product teams partner with customer experience professionals, ensuring that the voice of the customer is integrated at each stage in the process.
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