Michael holds a Ph.D. in Leadership for the Advancement of Learning and Service from Cardinal Stritch University and MBA and computer engineering degrees from Missouri S&T. He has a wide range of industry experience via his work in finance transformation solutions and customer experience strategy. Michael is passionate about the evolution and influence of technology on customer experiences.
What Is Service Recovery?
Develop a system for addressing and diagnosing service errors before the need arises, and gain a window into the customer experience.