Deven is a senior manager at Jabian who prides himself on being a customer-forward thinker and strategist. He has a passion for helping clients drive toward sustainable long-term growth through excellent customer experience. His areas of expertise include business growth strategy, customer experience and interaction, and marketing strategy and execution, all across numerous industries.
Sometimes you need more than one map to get where you’re going. Use customer journey and process maps together to create the ultimate customer experience.