Amber Baird

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Amber is a director at Jabian focused on understanding the customer experience and tailoring it to the entire customer spectrum. She helps clients keep each customer group in mind during solutioning and development, ensuring that the needs of diverse customer groups are not left out. Amber holds certificates in DEI from Cornell and Tufts.

Articles Contributed To

The Economics of Inclusion: Inclusion in Sports

What businesses can learn from the successes and failures of sports inclusion.

The Economics of Inclusion: The Bottom Line Is Built on Inclusive Technology

Investing in the right tools and technologies will open the door for more customers.

The Economics of Inclusion: A Broader Customer Base Is the Bottom Line

A truly inclusive customer experience isn’t just the right thing to implement, it’s a smart business decision.

Are You My Customer?

The need to serve internal or external customers is one of the universal truths of business. Many companies fail to clearly differentiate themselves in terms of competitive market offerings. How can you stand out in this crowded marketplace?