Kim Mackenzie

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Kim is a senior manager at Jabian with a passion for helping others achieve their business growth and efficiency goals through sustainable solutions. Her areas of expertise include program and project management, process improvement, and change management across a broad range of industries.

Articles Contributed To

Tools for Optimizing Customer-Facing Processes

Sometimes you need more than one map to get where you’re going. Use customer journey and process maps together to create the ultimate customer experience.

Consider the Human Element Before Racing Your Next Initiative to the Finish Line

Enhance productivity, communication, and adoption of any major business initiative by incorporating human capital management techniques into the expertise that already exists within your team.

Perception versus Potential

Defining processes in a high-growth business—when done in the right place and at the right time—can reduce the time spent “putting out fires” and actually free up time for innovation. For leaders in a high-growth environment, process is often something to be avoided—a bad word. The perception is that process stifles creativity, limits new ideas, and is the antithesis of the nimble business model. However, defined business processes in the right place and at the right time can help ease the pain of creating a scalable business.

Kim Mackenzie

Articles Contributed To

Tools for Optimizing Customer-Facing Processes

Consider the Human Element Before Racing Your Next Initiative to the Finish Line

Perception versus Potential

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