Feature Article
Is Generative Artificial Intelligence Giving You Business Model Anxiety?
How to embrace artificial intelligence to transform your organization.
Fall 2023
Table of Contents / Fall 2023
Frameworks and Methodologies Are Meant to be Followed, but Not to a “T”
To follow the process or not to follow the process: That is the question.
It’s Time for an Employee-Centric Approach to Managing Performance
Performance management practices need to inspire employees to be their best — starting with a culture of continuous improvement and engaging, involved leaders.
Why Great Customer Experience Requires Experimentation
How to unleash the full potential of CX by constantly being ready to change.
Beyond Limitations: Embracing and Empowering the Disability Community at Work
We must dismantle the unconscious biases that hinder the full integration of the special needs community in the workplace.
Brick-and-Mortar Retail Resurrected
As e-commerce and brick-and-mortar worlds intersect, companies that invest in seamlessly integrating the online and in-store customer experience will come out ahead.
The Philosophy of Supply Chain Resiliency: Navigating Uncertainty and Embracing Change
Why and how companies should continue practicing the principles of supply chain resiliency in this world of perpetual uncertainty.
Health Care: The Future Is Now
Three trends driving health care innovation.
Including Data Strategy in Your Transformation Roadmap
Data is the common thread through people, processes, and technology when undergoing a transformation.
The Customer Success Model: How to Accelerate Value Through Maturing Operations Strategy
By leveraging the ‘Crawl, Walk, Run’ approach, organizations can gradually evolve their CS operating model.
Transform to Hybrid Work
Hybrid work is here to stay. How do the best transform to make hybrid a success?
Maintaining Focus on Sustainability Despite Economic Headwinds
Corporate sustainability leaders offer their perspectives on the current ESG climate.
Humanizing CX in a Digital Transformation
Everyone needs to work with a customer-centric approach, especially when introducing new digital strategies.
Can a Four-Day Workweek Save Us All?
The four-day workweek is not just a trend, but a potentially viable solution to the challenges of modern work-life balance.
Leveraging Machine Learning to Drive Business Outcomes
The benefits of machine learning technologies are substantial, and implementing these tools requires significant planning and organizational capabilities.
Jabian Conversations
Building a Strong Organizational Culture Through Effective Change Management
Effective change management is key to fostering a culture of trust, collaboration, and adaptability.
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