Thomas is a manager at Jabian with over five years of consulting experience at financial services and technology companies. His work is focused on enhancing customer experience to increase wallet share, value creation and operating model during the M&A process, and driving operational efficiencies across an organization. Thomas is a contributing member of Jabian’s customer experience and M&A offerings.
Why Great Customer Experience Requires Experimentation
How to unleash the full potential of CX by constantly being ready to change.