Marcus is a senior manager at Jabian, specializing in CX strategy, business process management, and agile methodologies. With a strong background in customer success strategy, he has a proven track record in enhancing customer experiences and implementing technology-enabled personalized solutions. Marcus is also a thought leader at Jabian and a Forrester-certified CX Innovation professional, bringing together innovative insights and practical experience to deliver substantial value to the team.
The Customer Success Model: How to Accelerate Value Through Maturing Operations Strategy
By leveraging the ‘Crawl, Walk, Run’ approach, organizations can gradually evolve their CS operating model.