Fall 2019
Feature Article
It’s Officially Time to Self-Disrupt
History has a strange way of repeating itself when we don’t take active measures to learn from the past. There’s a reason why 440 of the 500 companies from the 1955 Fortune 500 no longer exist. Today, we see change and disruption happening at an increasingly rapid pace thanks to technology and integration. More times than not, the company disrupting your industry isn’t even in your industry. In this article we focus on the technologies most likely to substantially impact your business and what you can do to proactively ensure your business isn’t left in the past.
Table of Contents / Fall 2019
Blurred Lines in an Omnichannel World
The case for thinking of omnichannel as a channel-less customer experience.
A Smooth Road for Your RPA Journey
Building in controls and an emphasis on accountability will pave the way for a smooth and successful RPA journey.
Building an Organization Around Risk
Simplifying the process for sustainability and value.
The Economics of Inclusion: A Broader Customer Base Is the Bottom Line
A truly inclusive customer experience isn’t just the right thing to implement, it’s a smart business decision.
Where to Find Your Growth?
What type of growth should your firm try to achieve, and will you approach it the right way?
Looping In: Engaging Your Team Early in the Planning Process Builds Momentum
The education and awareness strategic portfolio planning can provide is frequently worth more in terms of employee engagement than in improved results.
Understanding the Transformation Journey
In a world defined by constant change, there comes a time when the pace or the amount of change is so dramatic, incremental improvements can no longer ensure success. At those times, transformation is the only way out.
Letter from the Founders
“Disruption can be avoided or harnessed when organizations are willing to take an honest look at themselves.”
Keep It Fair or Beware
In this fifth segment in a nine-part series, we look at the next section of the Jabian Engagement Framework: How fairness counts as table stakes for employee engagement.
Measuring Value: Making a Case for Business Cases
The case for business cases. Using them to create a consistent and reliable approach to assessing investments.
Culture Eats Strategy for Breakfast and Transformation for Lunch
Understand how culture maintains stability within an organization and can create, help, or hurt a change initiative.
Getting Your Money’s Worth
An original primer on estimating, evaluating, and constructing the core of a successful business case.
By Berl Kaufman
Innovation to Launch
What every product team should consider: a focus on strategy, a culture fixated on customer needs, and a strong grasp of the basics for a product launch.
Click and Mortar: The Omnichannel Experience
When you really get your omnichannel retail strategy clicking, you create numerous benefits for both the shopper and the seller.
The Nine Pillars of Business Development Collaboration
A framework for leveraging the connections, talent, and expertise you have under your organization’s roof to energize business development.
Jabian Conversations
Do you know your customers? What about how much they spent with your competitors, or with other industry disruptors vying for your market share? We interviewed Cardlytics CMO Dani Cushion on the importance of purchase intelligence in omnichannel customer experience.
Archives
Check out our archives for more issues of The Jabian Journal.
Meet the Contributors
Meet the thought-leaders behind this issue of The Jabian Journal.
The Final Word
A conversation with Roamy Valera, CEO, US and Canada, of PayByPhone.