Ryan is a consultant at Jabian with experience in CX strategy, software solutioning and design, business process design and re-engineering, and program and project management. He has industry experience in telecommunications, B2C and B2B sales, supply chain and logistics, and energy generation. He also has a military background, having served in the U.S. Navy Nuclear Power Program for several years.
Blurred Lines in an Omnichannel World
The case for thinking of omnichannel as a channel-less customer experience.