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Contributors

Meet the thought-leaders behind this issue of The Jabian Journal.

Jonathan Babcock

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Jonathan is a director at Jabian with expertise in business analysis, process optimization, and solution delivery methodology. He is passionate about helping organizations and individuals change in order to continuously progress.

Amber Baird

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Amber is a director at Jabian focused on understanding the customer experience and tailoring it to the entire customer spectrum. She helps clients keep each customer group in mind during solutioning and development, ensuring that the needs of diverse customer groups are not left out. Amber holds a certificate in D&I from Cornell.

Jackie Gildea

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Jackie is a senior manager at Jabian and a certified SAFe 4 Agilist as well as a Project Manager Professional (PMP), with expertise in Agile delivery and enterprise technology transformations. She has broad experience across the health care, high-tech, and public-sector industries and is passionate about helping organizations operate more efficiently.

Gokhan Guley

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Gokhan is a director with more than 20 years of experience transforming teams and organizations to achieve breakthrough business results. He strives to deliver sustainable value by balancing process, people, and technology capabilities as he solves complex business problems. He has deep experience in strategic planning, process re-engineering, merger integration, and strategic change programs.

Julie Anne Hamilton

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Julie Anne is a senior manager at Jabian. She is an experienced business and people strategy consultant who has led several efforts to assess and design talent strategies, organizational cultures, and employee experiences. She co-creates solutions with clients to align workforces with strategic business objectives and has worked with mid-market and Fortune 500 companies spanning industries including health insurance, financial services, manufacturing, mining, consumer products, media, and technology.

Nicole Hamilton

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Nicole is a manager at Jabian who helps clients analyze and improve processes related to data and analytics, risk management, process documentation, and technology transformation. She has experience in the financial services and manufacturing industries.

Joe Horgan

Joe brings over 10 years of Agile delivery and transformation experience. He has supported clients in and outside of the U.S. across both public and private sectors. His areas of focus include Agile transformation, program management, product management, and IT solution delivery.

Fred Jewell

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Fred is a senior strategic advisor at Jabian. He spends most of his time working with his clients on strategy, transformation, operating models, organization design, change management, culture, engagement, and communication. Fred is also an executive and team coach, speaker, and author of the Amazon new release best-seller We Can’t Do It Alone: Building Influence with Simple Strategies.

Marie Loudin

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Marie is a business strategist with global experience leading a variety of initiatives across corporate strategy, process engineering and design, business and competitive intelligence, and enterprise program management primarily in the financial services industry. She has led several efforts to assess, define, and implement new capabilities across companies ranging from start-ups to the Fortune 25.

Kim Mackenzie

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Kim is a senior manager at Jabian with a passion for helping others achieve their business growth and efficiency goals through sustainable solutions. Her areas of expertise include program and project management, process improvement, and change management across a broad range of industries.

Jennifer Nourollahi

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Jennifer is a director at Jabian focusing on driving value for clients in the areas of human capital and operational excellence. She is a leader in executing strategic transformation, organizational change management, and business and process analysis.

Amir Poonsakvarasan

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As a senior manager at Jabian, Amir has over 10 years of organizational change and transformation experience. He has supported an array of clients across the public and private sectors in realizing their strategic visions. His areas of specialty include strategic planning, organizational change management, and organizational design.

Winston Powe

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Winston is a director at Jabian and an accomplished business and technology leader with over 18 years of experience delivering mid- to large-scale customer experience business and cloud-based technology transformation initiatives.

Deven Rayjada

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Deven is a senior manager at Jabian who prides himself on being a customer-forward thinker and strategist. He has a passion for helping clients drive toward sustainable long-term growth through excellent customer experience. His areas of expertise include business growth strategy, customer experience and interaction, and marketing strategy and execution, all across numerous industries.

Tracy Reznik

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Tracy is a director at Jabian with extensive experience in progressive people strategies, including change management, leadership development, and organizational development at the organizational, team, and individual levels. She is passionate about coaching and mentoring and bringing out the best in people.

Nicole Rife

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Nicole is a manager at Jabian with industry and client-serving experience in digital transformation, customer experience, and marketing. Her experience spans various industries, including hospitality, retail, CPG, and manufacturing.

Laura Rodney

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Laura is a manager at Jabian with extensive experience helping organizations navigate major change by engaging, training, and communicating with their employees. She uses her passion and commitment to change management, along with significant experience enabling and supporting clients, to create solutions that are both practical and forward-thinking. In her career, Laura has advised clients in a wide array of industries, including government (city/state and federal), hospitality, health care, and financial services.

Tara Sconzo

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Tara is a director at Jabian with a passion for integrating people and processes. She has broad experience across the retail, hospitality, media and communications, utilities, and health care industries. Her areas of expertise include human capital management, mergers and acquisitions, and business process optimization.

Manish A. Shah

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Manish is a director at Jabian and a 15-plus-year veteran of management consulting involving technology, marketing, and business strategy. He has an MBA from the University of North Carolina at Chapel Hill and an undergraduate degree from the University of Western Ontario.

Erin Smith

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Erin is a senior manager at Jabian with extensive experience in program/project management and IT delivery across various industries. She is passionate about diversity and inclusion and the impact that a diverse and inclusive environment has on customer and employee experiences.

Stefan Sokerov

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Stefan is a senior manager at Jabian with considerable experience in technology strategy and execution. He is passionate about driving innovation as fuel for business growth and leveraging his expertise to bring the right technology solutions for the best business outcomes.

Chuck Sparrow

chuc[email protected]

Chuck is a director at Jabian. As a consulting executive, he has partnered with clients across a wide range of industries to lead transformation and optimization initiatives, architecting solutions for IT business management, mergers & acquisitions, enterprise integration, and organization design.

Marcus Stallworth

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Marcus is a manager at Jabian who focuses on systems and data strategy, analysis, and optimization. He manages Jabian’s Customer Experience systems and data program and has led systems and data optimization efforts at some of the country’s front line defense and federal organizations, Fortune clients, and non-profits across the country

Allison Stunja

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Allison is a director at Jabian who is passionate about people and process. She has expertise in business and process analysis and product management. She supports her clients in defining and managing their most complex transformational projects.

Callie Wheatley

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Callie is a manager at Jabian who develops customer-centric strategies that deliver desirable experiences for her clients and their customers. She focuses on omnichannel and customer experience strategy.

Ryan Yan

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Ryan is a manager at Jabian who is passionate about helping great companies unlock their brands’ full potential. He believes that companies built to last must possess an authentic and relevant value proposition, not only to customers but also internally to employees and externally to partners.

Guest Contributors

Michael Ojo, Ph.D.

Michael holds a Ph.D. in Leadership for the Advancement of Learning and Service from Cardinal Stritch University and MBA and computer engineering degrees from Missouri S&T. He has a wide range of industry experience via his work in finance transformation solutions and customer experience strategy. Michael is passionate about the evolution and influence of technology on customer experiences.

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