Jonathan Babcock
Jonathan is a director at Jabian with expertise in business analysis, process optimization, and solution delivery methodology. He is passionate about helping organizations and individuals change in order to continuously progress.
Contributors
Meet the thought-leaders behind this issue of The Jabian Journal.
Amber Baird
Amber is a director at Jabian focused on understanding the customer experience and tailoring it to the entire customer spectrum. She helps clients keep each customer group in mind during solutioning and development, ensuring that the needs of diverse customer groups are not left out. Amber holds certificates in DEI from Cornell and Tufts.
Jackie Gildea
Jackie is a senior manager at Jabian and a certified SAFe 4 Agilist as well as a Project Manager Professional (PMP), with expertise in Agile delivery and enterprise technology transformations. She has broad experience across the health care, high-tech, and public-sector industries and is passionate about helping organizations operate more efficiently.
Gokhan Guley
Gokhan is a director with more than 20 years of experience transforming teams and organizations to achieve breakthrough business results. He strives to deliver sustainable value by balancing process, people, and technology capabilities as he solves complex business problems. He has deep experience in strategic planning, process reengineering, merger integration, and strategic change programs.
JulieAnne Kohse
JulieAnne is a director at Jabian with extensive experience in operating and organization model design, business strategy, and organizational effectiveness. She applies design thinking methodologies to co-create solutions with clients that connect strategic business objectives to ways of working within and across teams. Her experience spans financial services, insurance, mining, manufacturing, automotive, and telecommunications industry verticals.
Nicole Hamilton
Nicole is a Jabian alum who helps clients analyze and improve processes related to data and analytics, risk management, process documentation, and technology transformation. She has experience in the financial services and manufacturing industries.
Joe Horgan
Joe brings over 10 years of Agile delivery and transformation experience. He has supported clients in and outside of the U.S. across both public and private sectors. His areas of focus include Agile transformation, program management, product management, and IT solution delivery.
Fred Jewell
Fred is a senior strategic advisor at Jabian. He spends most of his time working with his clients on strategy, transformation, operating models, organization design, change management, culture, engagement, and communication. Fred is also an executive and team coach, speaker, and author of the book We Can’t Do It Alone: Building Influence With Simple Strategies.
Marie Loudin
Marie is a business strategist with global experience leading a variety of initiatives across corporate strategy, process engineering and design, business and competitive intelligence, and enterprise program management primarily in the financial services industry. She has led several efforts to assess, define, and implement new capabilities across companies ranging from start-ups to the Fortune 25.
Kim Mackenzie
Kim is a senior manager at Jabian with a passion for helping others achieve their business growth and efficiency goals through sustainable solutions. Her areas of expertise include program and project management, process improvement, and change management across a broad range of industries.
Jennifer Nourollahi
Jennifer is a director at Jabian focusing on driving value for clients in the areas of human capital and operational excellence. She is a leader in executing strategic transformation, organizational change management, and business and process analysis.
Amir Poonsakvarasan
Amir is a senior manager at Jabian with over 13 years of organizational change and transformation experience. He has supported an array of clients across the public and private sectors in realizing their strategic visions. His areas of specialty include strategic planning, organizational change management, and organizational design.
Winston Powe
Winston is a director at Jabian and an accomplished business and technology leader with over 19 years of experience delivering mid- to large-scale customer experience business and cloud-based technology transformation initiatives.
Deven Rayjada
Deven is a senior manager at Jabian who prides himself on being a customer-forward thinker and strategist. He has a passion for helping clients drive toward sustainable long-term growth through excellent customer experience. His areas of expertise include business growth strategy, customer experience and interaction, and marketing strategy and execution, all across numerous industries.
Tracy Reznik
Tracy is a director at Jabian with extensive experience in progressive people strategies, including change management, leadership development, and organizational development at the enterprise, team, and individual levels. She is passionate about coaching, mentoring, and bringing out the best in people.
Nicole Rife
Nicole is a senior manager at Jabian with industry and client-serving experience in digital transformation, customer experience, and marketing. Her experience spans various industries, including hospitality, retail, CPG, and manufacturing.
Laura Rodney
Laura is a senior manager at Jabian with extensive experience helping organizations navigate major change by engaging, training, and communicating with their employees. She uses her passion for change management, along with significant experience enabling and supporting clients, to create solutions that are both practical and forward-thinking. Laura has advised clients in a wide array of industries, including government, hospitality, health care, and financial services.
Tara Sconzo
Tara is a director at Jabian with a passion for integrating people and processes. She has broad experience across the retail, hospitality, media and communications, utilities, and health care industries. Her areas of expertise include human capital management, mergers and acquisitions, and business process optimization.
Manish Shah
Manish is a director at Jabian and a 20-plus-year veteran of management consulting involving technology and business strategy. He is an ACC Certified Executive Coach with the International Coaching Federation and is also a Certified DISC Facilitator through Take Flight Learning. He has an MBA from UNC-Chapel Hill and an undergraduate degree from Western Ontario.
Erin Smith
Erin is a director at Jabian with extensive experience in program/project management and IT delivery across various industries. She is passionate about diversity, equity, and inclusion and the impact that a diverse and inclusive environment has on customer and employee experiences.
Stefan Sokerov
Stefan is a senior manager at Jabian with considerable experience in technology strategy and execution. He is passionate about driving innovation as fuel for business growth and leveraging his expertise to bring the right technology solutions for the best business outcomes.
Chuck Sparrow
Chuck is a director at Jabian. As a consulting executive, he has partnered with clients across a wide range of industries to lead transformation and optimization initiatives, architecting solutions for IT business management, mergers and acquisitions, enterprise integration, and organization design.
Marcus Stallworth
Marcus is a manager at Jabian who focuses on systems and data strategy, analysis, and optimization. Has led systems and data optimization efforts at some of the country’s frontline defense and federal organizations, Fortune clients, and nonprofits across the country.
Allison Stunja
Allison is a director at Jabian who is passionate about people and process. She has expertise in business and process analysis and product management. She supports her clients in defining and managing their most complex transformational projects.
Callie Wheatley
Callie is a senior manager at Jabian who develops customer-centric strategies to deliver desirable experiences for her clients and their customers. She also focuses on designing strategies with her clients that create mutual value between them and their employees.
Ryan Yan
Ryan is a manager at Jabian who is passionate about helping great companies unlock their brands’ full potential. He believes that companies built to last must possess an authentic and relevant value proposition, not only to customers but also internally to employees and externally to partners.
Guest Contributors
Michael Ojo, Ph.D.
Michael holds a Ph.D. in Leadership for the Advancement of Learning and Service from Cardinal Stritch University and MBA and computer engineering degrees from Missouri S&T. He has a wide range of industry experience via his work in finance transformation solutions and customer experience strategy. Michael is passionate about the evolution and influence of technology on customer experiences.
Global Payments Education Solutions’
Terry Roberts President, Education Solutions
Adam McDonald President, TouchNet
Eric Ives Vice President and General Manager, Heartland ECSI