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Contributors

Meet the thought-leaders behind this issue of The Jabian Journal.

Amber Baird

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Amber is a senior manager at Jabian focused on understanding and tailoring the customer experience to the entire customer spectrum. She helps clients keep each customer group in mind during solutioning and development, ensuring that the needs of diverse customer groups are not left out.

Ryan Briley

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Ryan is a director at Jabian with more than a decade of experience advising clients on business and technology transformations, with a focus on portfolio management, business analysis, and delivery excellence. His experience spans across various industries, including automotive, financial services, hospitality, telecom, and retail.

Koushik Chaudhuri

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Koushik is a director at Jabian with extensive experience in operations and process excellence, including strategic sourcing, organizational effectiveness, and operating model design. He has a wide range of industry experience and has most recently focused in the telecommunications space. He is passionate about helping companies do more with the same or less.

Kevin Clickner

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Kevin is a director at Jabian with expertise in strategic planning and post-merger integration strategy. He is passionate about using his experience to affect positive change in the U.S. health-care industry.

Sid Feagin

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Sid is a recognized expert in enterprise, supply-chain, and project risk management solutions that are integrated, agile, and foster business growth. He is skilled in aligning risk management priorities and interests between customers and stakeholders to achieve positive outcomes and meet expectations.

Will Funderburg

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Will is a director at Jabian and an experienced business and technology strategist, business process analyst, and portfolio development specialist. He has led several efforts to assess and stand up enterprise capabilities at mid-market, Fortune 500, high-growth companies, including business process analysis, business relationship management, demand / capacity management, and enterprise program management.

Gokhan Guley

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Gokhan is a director at Jabian with a track record of success leading strategic initiatives at Fortune 500 companies. He specializes in solving challenging business problems through strategic use of technology, organizational change principles, and a team-first approach. He is a strategic thinker focused on customer-focused delivery.

Eddie Hahn

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Eddie is a director at Jabian with 10 years of consulting experience advising senior leaders with their business and digital strategy. He focuses on growth strategy, product management, business model innovation, and customer interaction. His client base spans across various industries, including healthcare, life sciences, retail, and consumer goods.

Fred Jewell

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Fred is a senior strategic advisor at Jabian. He spends most of his time consulting with his clients on strategy, transformation, culture, engagement, communication, change management, and organization design. Fred is also an executive and team coach, speaker, and author of the book We Can’t Do It Alone: Building Influence with Simple Strategies.

Berl Kaufman

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Berl is a project manager, software designer, and senior business analyst. With over 30 years of industry and consulting experience, he has become a specialist in systems integration and data integration. Berl has a strong focus in investment management and treasury, but has also worked in such diverse areas as automotive, manufacturing, and construction management. He has published a number of articles in the areas of finance, ROI, and risk management as well as technical articles on data integration.

Steven Lubel

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Steven is a consultant at Jabian whose passion is to advise clients on some of their most challenging problems. He has extensive experience in business process analysis and project/portfolio management. His experience touches various industries, such as food and beverage, consumer products, specialty retail, and digital marketing.

Ryan Parker

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Ryan is a consultant at Jabian with experience in CX strategy, software solutioning and design, business process design and re-engineering, and program and project management. He has industry experience in telecommunications, B2C and B2B sales, supply chain and logistics, and energy generation. He also has a military background, having served in the U.S. Navy Nuclear Power Program for several years.

Winston Powe

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Winston is a director at Jabian and an accomplished business and technology leader with over 18 years of experience delivering mid- to large-scale customer experience business and cloud-based technology transformation initiatives.

Senour Reed

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Senour Reed provides business development and community engagement offerings in the Atlanta market—helping clients implement the Nine Pillars of Business Development Collaboration. With over 35 years of business development and marketing experience in domestic and international markets, Senour brings strategic vision, deep experience, and an unwavering commitment to excellence.

Tracy Reznik

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Tracy is a director at Jabian with extensive experience in progressive people strategies, including change management, leadership development, and organizational development at the organizational, team, and individual levels. She is passionate about coaching and mentoring and bringing out the best in people.

Laura Rodney

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Laura is a manager at Jabian with extensive experience helping organizations navigate major change by engaging, training, and communicating with their employees. She uses her passion and commitment to change management, along with significant experience enabling and supporting clients, to create solutions that are both practical and forward-thinking. In her career, Laura has advised clients in a wide array of industries, including: Government (city/state and federal), Hospitality, Healthcare, and Financial Services.

Erin Smith

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Erin is a senior manager at Jabian with extensive experience in program/project management and IT delivery across various industries. She is passionate about diversity and inclusion and the impact that a diverse and inclusive environment has on customer and employee experiences.

Dan Sterling

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Dan is a director at Jabian with over two decades of experience developing innovative solutions and driving those solutions to results. He is passionate about helping companies understand their business models and their resiliency in the face of market, technology, and competitive pressures. His expertise includes business model transformation spanning from pure-play strategy, growth, and innovation to technology-driven business model disruption.

Andrew Thompson

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Andrew is a director at Jabian with extensive experience in strategy, process improvement, decision analysis, and data analytics. He is passionate about helping clients solve strategic and process-based problems using a data-driven approach.

Hong Wang

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Hong is a manager at Jabian who specializes in financial modeling, business case development, and decision support. Hong is passionate about helping CFOs of organizations assess the economic impact of various strategic initiatives, focusing on a lever-based approach to facilitate better decision making.

Callie Wheatley

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Callie is a consultant at Jabian who develops customer-centric strategies that deliver desirable experiences for her clients and their customers. She focuses on omnichannel and customer experience strategy.

Guest Contributors

Yosef Beck, CISSP

Yosef is a strategic advisor, consultant, and speaker on cyber, business, and IT security. He is passionate about helping companies understand, prepare, and respond to cyber and data security events. He has written extensively on cybersecurity and the Internet of Things (IoT) with expertise in strategy, planning, and business and systems analysis.

Victoria Inman

Victoria is experienced in end-to-end product management, helping her clients define their product strategy, design product organization roles, and launch products. Her industry experience spans automotive, hospitality, fintech, lottery, and non-profit.

Andy Payment

Andy started Symbiom because creative agencies lacked the right combination of domain expertise, program leadership, and execution capabilities to fully solve their clients’ challenges. He’s an experienced leader who has helped Fortune 1000s, mid-sized companies, high-growth startups, and industry organizations from Silicon Valley to Asia fix broken capabilities, recraft their stories, and accelerate sales performance in ways they never thought possible.

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