Letter from the Founders
In “Autonomy and Engagement”, the third article in a nine-part series, the authors discuss the importance of giving employees more autonomy in their roles to increase both engagement and performance. Allowing an employee to find within themselves the power to perform is a recipe for sustained success.
“The Value of Compassion” examines how companies can utilize their customer experiences to boost the bottom line. Understanding what customers want by putting yourself in their shoes can yield revenue-boosting results.
Our feature section discusses the many kinds of biases we deal with on a daily basis. We make hundreds of decisions every day. Some are simple, such as whether to get out of bed in the morning, and others are hard, such as how to invest resources for optimal results. Each of these decisions are made with some level of bias associated with them, but bias doesn’t always make it bad. In this feature section starting on page 38, the authors revisit what it means to be biased and take the next step to help us understand how to identify and maximize those biases to our benefit.
Whether you find yourself shuttling between kids’ activities or shuttling between projects, take a moment to ground yourself in the ‘why’ of what you’re doing, and then think about the ‘how.’ Sometimes the best answers come from somewhere unexpected—usually hiding in plain sight.
We hope you enjoy this edition of The Jabian Journal, and we welcome your feedback.
Chris, Brian, and Nigel—The Jabian Founding Partners