Lydia Slotten

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Lydia is the Jabian customer experience product director. She has a passion for serving clients and creating purpose-led stakeholder experiences, bringing 15 years of consulting experience across an array of industries. Lydia helps her clients strategically assess, design, plan, and implement B2E human-centered experience programs, products, and services.

Articles Contributed To

Good Experience Design Isn’t Easy

Create a holistic internal and external operating model grounded on understanding your customer.

Designing a Human-Centered Experience in a Complex System

Enabling your ecosystem of people is the first step in achieving your organization’s strategic goals.

Creating Products with Customers in Mind

The most effective product teams partner with customer experience professionals, ensuring that the voice of the customer is integrated at each stage in the process.

UX Operating Model Perspectives

The key questions to consider when evaluating three common ways companies integrate the UX development function into their operations.