Ivor worked in service management for 40 years, involved in many ITSM best practice initiatives, including authoring ITIL content (version 1, 2, and 3), ISO/IEC20000, the itSMF pocketbook, and more. After many years of full-time consultancy and training across every continent (except Antarctica) and despite attempts to retire, he still works with clients, both on ITIL and other initiates such as DevOps and agile service management.
The Four Quadrants of Improvement
Learn about the four primary areas of improvement that executives and companies should keep in mind when making improvement initiatives.