Clay is a senior manager at Jabian experienced in improving organizations’ financial margins. He is passionate about helping clients overcome their most difficult challenges no matter their form. From day-to-day operational issues to strategic decision-making, he understands that all change has an impact and interconnectivity greater than the change itself. With this in mind, he helps organizations maximize and realize net new improvement from their changes.
How a soccer club’s focus on customer experience helped drive them to success.